Shipping Policy
Shipping Policy – Starlight Chandeliers
At Starlight Chandeliers, we are committed to delivering a seamless, secure, and satisfying shipping experience. As an authorised online retailer, we partner directly with trusted Canadian distributors and manufacturers to ensure your lighting arrives safely, promptly, and in pristine condition. We strictly adhere to our manufacturers' and distributors' policies to deliver consistent, high quality service.
1. Shipping Locations
We currently ship to all Canadian provinces and territories. For shipping inquiries, please contact our support team at sales@starlightchandeliers.ca.
2. Processing Time
In-Stock Items: Orders typically ship within 2–4 business days.
Made-to-Order or Special Order Items: Ship within 2–4 weeks, depending on brand and availability. Estimated lead times are clearly listed on each product page.
We will notify you by email if any delay occurs beyond the expected timeline.
3. Shipping Methods & Carriers
We use reliable freight and courier partners such as FedEx, Purolator, Canpar, and private LTL carriers depending on the size and weight of the order.
All chandeliers ship with tracking, insurance, and signature on delivery for your peace of mind.
4. Shipping Costs
We offer Free Standard Shipping on all our orders.
Oversized or remote location orders may incur a surcharge. You will be notified before processing your payment.
5. Delivery Timeframes
Standard Delivery: 3–10 business days (after dispatch), depending on your location and product type.
Freight Deliveries (Large Chandeliers): 5–14 business days. The carrier will contact you in advance to schedule delivery.
6. White-Glove Delivery (Optional)
For select oversized or luxury chandeliers, we offer White-Glove Delivery (includes inside delivery and unpacking) at checkout in certain regions. Contact us for a quote.
7. Damages & Missing Parts
Your satisfaction and safety are our top priority. Please inspect all packages upon delivery:
Report any visible damage on the delivery receipt before signing.
Notify us of damages or missing parts within 48 hours at returns@starlightchandeliers.ca with photos and order details.
We will arrange a free replacement or parts shipment as needed.
We cannot accept claims reported after 7 days from delivery.
8. Backordered or Discontinued Items
If an item becomes unavailable after your order, we will:
Notify you immediately with updated delivery timelines.
Offer a free upgrade, alternative, or full refund—your choice.
9. Cancellations & Order Changes
You may cancel or modify your order within 24 hours of purchase at no charge.
After that, cancellation or changes may be subject to restocking fees if the order has been processed or shipped.
10. Contact Us Anytime
Have questions about your order or need help tracking a shipment?
We’re available 7 days a week at:
📧 sales@starlightchandeliers.ca
Why Choose Starlight Chandeliers?
✅ Authorised Online Retailer – Direct relationships with trusted brands
🚚 Fast & Free Standard Shipping – On all orders
🔒 Secure Delivery – With tracking, insurance & signature
💎 White-Glove Options – For a luxurious experience
💬 Real Support from Real People – We’re here for you!
Please note: Shipping times and availability may vary slightly based on brand and supplier. We will always keep you informed and provide tracking details for every order.
